Service Complaint Record
Hartnell Chanot & Partners Limited
Evidence of poor service and complaint handling reasonable
Upheld Complaint Types: Cost – Information deficient, Failure to provide adviceRemedy Types: To pay compensation for emotional impact and/or disruption caused, To refund fees already paidRemedy Amount...
Remedy Types: To pay compensation for emotional impact and/or disruption caused, To refund fees already paid
Remedy Amount: £300-£749
Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.
A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’
Legal Ombudsman records last published to this site at 6:40am on 17 February 2025. Originally published on the Legal Ombudsman website.