Service Complaint Record

Pg Legal Limited

Evidence of poor service and complaint handling reasonable

Details
Decision date

Upheld Complaint Types: Failure to prepare for a hearing / meeting, Failure to respond, Failure to keep informedRemedy Types: To pay compensation for emotional impact and/or disruption causedRemedy Am...

Upheld Complaint Types: Failure to prepare for a hearing / meeting, Failure to respond, Failure to keep informed
Remedy Types: To pay compensation for emotional impact and/or disruption caused
Remedy Amount: £300-£749

Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.


A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’

Legal Ombudsman records last published to this site at 6:40am on 08 February 2025. Originally published on the Legal Ombudsman website.