People in the UK collectively spend billions of pounds at Christmas each year.
The average person spends about £1,000 more at Christmas than at any other time of the year. A big chunk of that goes on gifts for friends and family.
But what happens if those gifts need to go back to the shop? What if you're unhappy with the service you have received?
Whenever you buy something, you're protected by a set of rights.
Consumer Rights Act
Any product or service you buy must meet certain standards: