Regulated legal services providers must have a complaints procedure in place. If you are unhappy with the service you received, you can complain to them.

Even if you don’t complain, you can still leave a review. The provider may then ask you to contact them directly. This can help them understand your problem and try to fix it.

Regulators encourage providers of legal services to resolve customer problems and complaints. If you have a complaint, it’s best for you to contact your provider so they can try to resolve it.

Find out more about making a complaint.