Service Complaint Record
Chartahouse Ltd
Evidence of poor service and complaint handling not reasonable
Upheld Complaint Types: Failure to keep informed, Failure to progress, Delay, Poor complaints handlingRemedy Types: To pay compensation for emotional impact and/or disruption caused, To pay compensati...
Remedy Types: To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered, To refund fees already paid
Remedy Amount: £1,000 - £4,999
Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.
A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’
Legal Ombudsman records last published to this site at 6:40am on 08 February 2025. Originally published on the Legal Ombudsman website.