Service Complaint Record - Wsm (solicitors) LLP

Upheld Complaint Types: Failure to follow instructions, Poor complaints handling, Failure to provide advice, Failure to keep informed, Failure to respond, Other
Remedy Types: To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered
Remedy Amount: £1,000 - £4,999

Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.

A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’