Service Complaint Record

Burd Ward Solicitors Limited

Evidence of poor service and complaint handling reasonable

Details
Decision date

Upheld Complaint Types: Cost – Information deficient, Failure to release files or papersRemedy Types: To pay compensation for emotional impact and/or disruption caused, To refund fees already paidReme...

Upheld Complaint Types: Cost – Information deficient, Failure to release files or papers
Remedy Types: To pay compensation for emotional impact and/or disruption caused, To refund fees already paid
Remedy Amount: £20,000 - £24,999

Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.


A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’

Legal Ombudsman records last published to this site at 7:40am on 09 May 2025. Originally published on the Legal Ombudsman website.